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Deeper Dive Sessions

Tuesday October 17, 2017, ​8​am - 5pm

Come to World Workplace 2017 a day early to dive deeper into FM topics that will enhance your learning experience. Take an in-depth look at topics of importance to facility and workplace professionals. Thoroughly explore the challenges and opportunities associated with the following areas of concern. Come away with enhanced knowledge and a more insightful perspective on topics that impact your career and facilities.

DD 1 - High Heels and Hard Hats: Breaking Barriers

DD 2 - Step by Step to Implement the "FM of the Future" Approach

DD 3 - Leading from The Middle - Influencing Without Authority

DD4 - From FM to Workplace Management: Workplace experiences, The Chief Workplace Officer and The Workplace Management Framework


DD1 - High Heels and Hard Hats: Breaking Barriers

Redefining our Notion of Leadership!

 Sponsored by: Staples_BA_Lockup (3)

IFMA-48737
IFMA14-7039
IFMA-48744

Tuesday October 17, 2017, 1pm - 5pm

Not just for women! Any FM who seeks advice on overcoming career, job and/or personal obstacles will take away valuable tools and strategies for balancing work/life challenges and turning roadblocks into results. Based on a quote from a woman in FM, “I had to kick off my high heels to go put out a fire,” this insightful workshop will help you break the barriers (real and imagined) that keep you from reaching your full potential.

Join us for a panel of women trailblazers – learn from their experience, ask them your questions, engage them in problem solving today’s issues, and perhaps find a mentor. Hear what they fought for that we take for granted today. Whether you’ve had to kick off high heels, Venetian loafers, clogs, sneakers or steel-toe boots to get the job done, you’ll engage with colleagues who understand that being an FM means much more than simply managing facilities. Learn how to lead with more confidence and less stress than you ever thought possible.

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DD2 - Step by Step to Implement the “FM of the Future” Approach

IFMA15-5527
IFMA15-6943
IFMA15-7690

Tuesday October 17, 2017, 1pm - 5pm

A new semi-automated “FM of the Future” model reduces cost by 30% while simultaneously improves quality and value. This presentation is a “deep dive” into the “Metrics Based Leadership Technology” and will walk through the entire application, from the “Selection of Expertise” to the Ensuring of Optimal Value” to the “Execution and Simultaneous Measurement of the Expert FM Services”. The approach transforms the FM into the “FM of Future” by applying the following concepts:

  1. Learn how to speak the language of ownership.
  2. How to automate the quantification of cost and value.
  3. Restrict vendors to experts.
  4. Quickly increase FM expertise to cover all specialties of the building including IT, new construction, sustainability and environmental advancements.
  5. Automate the restructuring of the FM organization.
  6. Integrate the FM providers into the FM’s organization.

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DD3 - Leading from the Middle - Influencing Without Authority

Tuesday October 17, 2017, 1pm - 5pm

Facility Managers face unique challenges, such as responsibility for multiple disciplines, integrating people, places, processes and technologies, getting agreement from diverse stakeholders and securing cooperation, commitment and action from numerous contractors. To thrive, Facility Managers need to master the art and skill of “Leading from The Middle and Influencing Without Authority”.

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DD4 - From FM to Workplace Management: Workplace experiences, The Chief Workplace Officer and The Workplace Management Framework

Tuesday October 17, 2017, 8am - 2:30pm (lunch on your own 11:30 AM - 12:30 PM)

Overview

Our industry is in transition ad we’re at the dawn of a new era. That of Workplace Management. Building on a solid baseline of FM operational excellence, our industry is well placed to deliver new sources of strategic value by maximizing the performance of the ‘workplace experience’, and delivering and managing infrastructure that is consciously aligned to the drivers, volatility, desires, personality, recruitment and productivity needs of organizations.

This workshop sets out a strategic context for those changes, articulates a new role ‘The Chief Workplace Officer’ and provides delegates with a management framework against which to review and develop new Workplace Management capabilities.

The nature of work and the workplace is changing. Work is no longer just in the office and the workplace is no longer just space. Competition is raging in most sectors, driving organizations to seek to maximize the performance of their people, manage their workplace utilization and generate competitive edge from every capability within their control. The management of the workplace is a key and often untapped resource in the battle for superior performance.

Outline

This session will cover the following topics in an interactive and engaging style.

Scope and introduction to Workplace Management and its link to Facilities Management

  • The Changing Business World and Mega Trends and their implications for work and workplace
  • Knowledge work, recruitment and retention
  • Talent management
  • Competitive pressures, Internet of things, technology,
  • Demographics

The Changing nature of work and workplace – not just buildings:

  • Mobility
  • The rise of Knowledge Work and the implications for organizations and the workplace
  • Re-thinking productivity and knowledge work
  • Workplace evolution

The ‘workplace experience’ and its significance to organizations

  • Experience missions
  • The multi- sensory nature of experiences
  • Emotion
  • Translating organizational personality into workplace experience

The emerging role of Chief Workplace Officer

  • Space & workplace experience design
  • Technology
  • Productivity
  • Capabilities & skills

The Workplace Management Framework

  • What it is
  • Purpose
  • Who it is relevant to
  • How it can be used

Framework Management Capabilities

  • Strategic Management 
  • Client Relationship Management
  • Performance Management
  • Risk management
  • Improvement management
  • Change Management
  • Project Management
  • Resource Management
  • Capacity Management
  • Supply Chain Management

Use by Occupiers, suppliers, consultants

Case exercise – Delegates will be invited to participate in an interactive exercise that will set out a scenario of a real organization.

Learning Objectives:

At the end of the module, the participants will be able to:

  • Understand and articulate the impact of major strategic trends on work, the workplace and workplace management
  • Articulate the what, why, how, when of Workplace Management and articulate the difference between Facilities Management and Workplace Management
  • Understand how different management capabilities link together
  • Understand how to apply the Workplace Management Framework to their own organization

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