Keynote Speakers

Photo - Christine Loh (2016)

Ms. Christine Loh

Acting Secretary for the Environment
Hong Kong Special Administrative Region Government


9:20 - 9:40 - Conference Day 1, ​Tuesday, 9 May

​Biography
Ms Christine Loh was the Chief Executive Officer of the non-profit public policy think tank Civic Exchange prior to joining the HKSAR Government in September 2012.  Prior to founding Civic Exchange in 2000, Ms Loh had spent nearly a decade as a politician and member of the Legislative Council (1992-97 and 1998-2000). 
Before joining the Legislative Council, Ms Loh held senior regional positions in commodities trading, as well as in project negotiation.  Having been very active in public affairs since 1980, she had founded or served on boards of a wide range of non-governmental organisations in Hong Kong and overseas.  She is a published author of many books and research papers, and has considerable experience in energy, climate change and environmental policy issues.  She is unique in having spent considerable time at senior levels in the commercial, political, policy and non-profit spheres.  Ms Loh is a lawyer by training.

 


AdaFung

Ms. Ada Fung, BBS, JP

Deputy Director of Housing (Development & Construction), Hong Kong Housing Authority, Hong Kong

9:10 - 9:30 - Conference Day 2, Wednesday, May 10

Biography
Ms. Ada FUNG is the Deputy Director of Housing. She supervises the Development & Construction Division of the Housing Department, overseeing all facets of work covering project management, planning, design and contract management, as well as establishing operational policies on procurement, design, construction, quality, performance assessment, dispute resolution, research and development, construction information technology, safety and the environment for public housing development in Hong Kong.
She is an active member in the architectural field as well as in the construction industry in Hong Kong. She is Chairperson of Hong Kong Construction Industry Council (CIC) Committee on Construction Safety, Chairperson of CIC’s Working Group on Roadmap for BIM Implementation, one of the directors of the Hong Kong Green Building Council, Past Chairperson of the APEC Architect Monitoring Committee of Hong Kong, past Chairperson of the Architects Registration Board, Past President of the Hong Kong Institute of Architects.

Harry H C Lai

Ir Harry Lai

Assistant Director of the Electrical and Mechanical Services Department
HKSAR Government

​9:40 - 10:00 - Conference Day 1, ​Tuesday, 9 May

Biography
Ir Harry H C Lai is the Assistant Director of the Electrical and Mechanical Services Department. He is overseeing the enforcement of regulatory functions and the implementation of initiatives on energy efficiency and conservation as well as electrical safety. Mr. Lai received his Bachelor of Science degree in Electrical Engineering and Master of Science degree in Environmental Management both from the University of Hong Kong. He is a fellow member of the Hong Kong Institution of Engineers.


Maureen Ehrenberg 8-2014

Ms. Maureen Ehrenberg, FRICS, CRE

International Facility Management Association Board of Directors

10:00 - 10:20 - Conference Day 1, Tuesday, 9 May

Biography
Maureen Ehrenberg, FRICS, CRE, currently serves as President of JLL’s Global Integrated Facilities Management (IFM). JLL’s IFM practice specializes in providing comprehensive enterprise facilities and engineering outsourcing and other facilities related support services to leading local, regional and global organizations.
Ehrenberg’s client focus and experience in delivering facility management services for several of the world’s leading corporations in many industry sectors over the last 25 years, uniquely qualify her in the field. She is known for delivering break through results and service innovation through creative solutions design and the use of new technologies, systems and processes that have advanced the IFM business for corporations and service providers on a global basis. Most recently, she served as Global Director of Facilities Management at CBRE. Previously, she was a Principal at the management consulting firm, Expense Management Solutions. Ehrenberg served as an Executive Officer of Grubb & Ellis Company, for eleven years as President of its Global Client Services Business as well as President and CEO of its Management Services subsidiary company. Ehrenberg’s extensive history of working directly with companies and understanding their real estate and facilities needs has helped her develop a strong track record of results in business innovation, transformative solutions implementations and a strong dedication to quality client service and the workplace experience. Ehrenberg earned a BSc Honours in Economics and Accountancy from The City University, University College, London, England. She is a Counselor of Real Estate (CRE), a Fellow of the Royal Institution of Chartered Surveyors (FRICS) and a member of Lambda Alpha International (LAI), the honorary society for land use economics. Ehrenberg is a Licensed Managing Broker in the State of Illinois.


linda-talley-slidedeck1b

Dr. Linda Talley, PhD, CSP

President, Linda Talley Associates, Inc.

​11:20 - 11:40 - Conference Day 1, Tuesday, 9 May

Impression Management: Building Client & Staff Relationships Using Your Body Rather Than Your Mouth!

You think that your clients/staff follow or respond to you because of what you say, and you would be right. However, what people really follow and respond to is your body language because you are influencing people around you—even when you are saying nothing at all. Actions speak louder than words! You must be able to establish your leadership skills and lead. Make sure you know how to do that effectively. Learn key actions that minimize conflict and status imbalances in order to be a congruent leader and close the sale. This unique program is designed to strengthen your leadership skills by developing your emotional skills. When you have mastery of what isn’t being said and interpret the emotional information contained in facial expressions and body language of others as well as your own, you can excel in leading people.


Biography

Behavioral Theorist Dr. Linda Talley is an expert in human behavior particularly as it relates to today’s high-speed and less relationship focused communication style. Linda is a globally recognized author and keynote speaker on human behavior as it relates to effective communication, sales and leadership. Linda has authored four vastly popular books on behavior including “Oh Dear, My Slip Is Showing” a ground breaking book on why we do what we do on a sales call, how it impacts that call and how to reprogram ourselves to accomplish our goals for that call. Dr. Talley holds in Ph.D.in psychology; is a Certified Speaking Professional, the highest earned designation from the International Federation of Speakers and the National Speakers Association; and is an ongoing researcher in the area of leadership development and nonverbal communication and is published in scientific journals.


WWA-keynote-legacy-sonsino

Mr. Steven Sonsino

Founder, CEO, Professor, Legacy Institute

14:45- 15:05 - Conference Day 1, Tuesday, May 9

FM is a profession where what we build and what we service is a legacy - for the individual client, for the company and for the country in which we operate. If we see FM as just 'the next deal' we miss the wider issues that FM changes the world and makes a real difference. We are architects of the future. In this anniversary keynote session, Steven Sonsino challenges FM professionals and the FM industry to think bigger, to make a real difference and to change the world. He will share the five pillars of legacy and a blueprint to help audience members to develop their personal, professional and institutional legacies.

​Biography
Steven Sonsino is the bestselling author of Leadership FM and an authority on legacy – how CEOs and entrepreneurs are changing the world, beyond philanthropy. In 2011 he founded the Legacy Institute, a global research initiative to capture and share legacy research with hundreds of entrepreneurs and business owners. His books include Reinventing the Future, The CEO’s Journey and – new for 2017 – What’s Your Legacy? Steven is a Fellow in the Centre for Management Development at London Business School and a visiting professor at four other business schools worldwide, including the Indian School of Business in Hyderabad.


Featured Speakers

Ankerstjerne

Mr. Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow

Chief Marketing Officer, ISS World Services A/S

11:00 - 11:20 - Conference Day 1, Tuesday, 9 May

Leveraging FM Through Technology and Service Experience

Discussing the consequences of smart buildings and how decision-makers can manage the opportunities and challenges which will arise in an increasingly automated workspace. Quality service and the human interface will still be important factors in the future as workplace efficiency and attractiveness is taking a primary role.


Biography

At ISS, Peter is responsible for Group Marketing incl. Branding, Marketing, Web/Digital, Business Analytics, Sales Support and Research/Development. He has been responsible for developing the Integrated Facility Services model from idea to implementation - this is still a key strategic focal point of the organization and now represents 40% of group revenue. Peter is author of ten industry White Papers and co-author/editor of five White Books. He is Fellow of the Royal Institute of Chartered Surveyors (RICS) and Fellow of the International Facility Management Association (IFMA) where he also serves at the Board of Directors. In addition, Peter is a Certified Outsourcing Professional (COP) and serves on the Strategic Advisory Board of the International Association of Outsourcing Professionals (IAOP).


MHarrington

Mr. Mike Harrington

Senior Managing Director, Enterprise Facilities Management- Asia Pacific, CBRE

15:05 - 15:25 - Conference Day 1, Tuesday, 9 May

Successful New Workplace Strategies Rely on Facilities Management

Much has been written and spoken about new ways of working; how to attract the best talent, how to appeal to the Millennial generation, how to increase efficiency and utilization from our place. A work place that can do all of these would present a panacea of opportunity to corporate occupiers. However, once the work place strategists and change managers have assessed and transformed the people, process and place it is the facility managers who continue to support the workplace of the future and the integration of new employees. It is key to educate facilities management teams in sustaining the change to ensure the benefits from the significant financial, emotional and time investment are fully realized. Mike Harrington and Ed Peters will explore how facilities managers are crucial in realizing the benefits from changes in the workplace environment.


Biography

As the Asia Pacific lead for the Enterprise Facilities Management business within CBRE Global Workplace Solutions, Mike is responsible for the operational execution of regional service delivery teams. He is accountable for Integrated Facilities Management, Technical Operations & Energy Services, Supply Chain Solutions and Health Safety & Environmental teams across Asia Pacific. Mike began his career in the Engineering Division of the Irish Airport Authority before moving into the commercial property sector.He started his real estate career with one of the UK’s largest developers, where he was responsible for a $4 billion portfolio of high profile buildings and estates. Mike joined GWS in 2001 as the UK & Ireland Operations Director for the IBM account.. He has held operational and managerial roles in the USA, EMEA and Asia Pacific.


Edward Peters-01 (2)

Mr. Edward Peters

Senior Director, CBRE

15:05 - 15:25 - Conference Day 1, Tuesday, 9 May

Successful New Workplace Strategies Rely on Facilities Management

Much has been written and spoken about new ways of working; how to attract the best talent, how to appeal to the Millennial generation, how to increase efficiency and utilization from our place. A work place that can do all of these would present a panacea of opportunity to corporate occupiers. However, once the work place strategists and change managers have assessed and transformed the people, process and place it is the facility managers who continue to support the workplace of the future and the integration of new employees. It is key to educate facilities management teams in sustaining the change to ensure the benefits from the significant financial, emotional and time investment are fully realized. Mike Harrington and Ed Peters will explore how facilities managers are crucial in realizing the benefits from changes in the workplace environment.

Biography
Ed Peters has been the head of CBRE's Global Workplace Solutions business for Hong Kong, Taiwan and Macau since December 2015. In this role, Ed oversees the firm's Facilities Management, Occupier Consulting (including Workplace Strategy), Portfolio and Asset, Transaction Management, and Project Management services. Over the course of his real estate career, Ed has managed the accounts of a range of global clients, including multinational corporations in oil & gas, finance and technology. He has vast experience in successfully delivering real estate solutions for clients across EMEA and Asia. Ed is a Member of CORENET, holds a Master's degree in Real Estate Investment from City University London and a Bachelor of Social Science from the University of Birmingham.


ChrisMcPHerson

Mr. Chris McPherson

Managing Director, Asia Pacific, Condeco

15:55 - 16:15 - Conference Day 1, Tuesday, 9 May

Powering Change: Workspaces that Power Future Workforce

Using the right technology, you can create workspaces that are designed especially for your workforce today and the future. Real-time data can indicate just how much space you are using, and help you make informed strategic decisions about what space you need. Imagine: a workplace that promotes flexible and agile working, increase productivity and reduce real estate costs.

Biography
Chris has more than 25 years of experience in the IT industry. Having worked in leadership roles for numerous multi-national companies, Chris has truly established himself as a technology expert with thorough understanding of Asia Pacific and Japan (APJ). Chris was previously Vice President – Asia Pacific in Raritan Japan Inc. and Managing Director at Iomega Asia Pacific. He holds an Executive MBA from Stanford Executive Institute and Bachelor of Commerce, Marketing from Western Sydney University


Chris Hodges

Mr. Christopher Hodges

Principal, Facility Engineering Associates

16:15 - 16:35 - Conference Day 1, Tuesday, 9 May

Facility Professionals: Breaking through to the Global Stage!

Although many would say the facility management (FM) profession is still young, today we are seeing the industry transform at an unbelievable pace. As we embark on this next phase of establishing industry standards, join us to hear the latest results on IFMA’s Global Job Task Analysis, recent activity with the International Standards Organization (ISO) and other exciting initiatives that continue to increase the visibility and demonstrate the true value of the FM profession.

Biography
Chris has over 35 years of engineering and consulting experience with clients on facility asset management, life cycle management and strategic planning to optimize facility performance. Chris is a Principal of Facility Engineering Associates, an engineering and facility management consultancy. He is a registered Professional Engineer, Certified Facility Manager, and LEED Accredited Professional. He is also an IFMA Fellow, and Fellow of the Royal Institution of Chartered Surveyors. Chris has served on the IFMA board of directors, is Past-Chair of the Sustainability Committee, contributor to the Education Committee and an IFMA qualified instructor. Chris teaches in the FM Graduate program at Catholic University, and is a course instructor at George Mason University and Rice University, and is co-author of the book, “Sustainable Facility Management, the Facility Manager’s Guide to Optimizing Building Performance.”


Alex Lim

Mr. Alex Lim

General Manager, Planon Asia Pte Ltd.

10:40 - 11:00 - Conference Day 2, Wednesday, 10 May

BIM for FM Operations

Biography
As General Manager for Planon Asia, Alex Lim has over a decade of experience in software sales and business development in the Asia Pacific market. Alex has successfully formulated and executed go-to-market strategies for new software products, helping businesses to turn around their operations. Alex has extended the customer base from Singapore to Brunei, Hong Kong and Malaysia. Indeed, Alex has had the good fortune in contributing to growing the business as the fastest growing entity within the Planon Group.